HP India — iqordamnaging laptop and hp india not taking any action

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www.hp.com

Our laptop was in a year warranty and was bought in january, 2017 by paying rs 75000 money to croma.

On september 12, 2017 the laptop started having problem and we raised concern with helpdesk which created a ticket of battery issue. On september 18, 2017 mr. Nitin from iqor visited our premises to check the system an fix the battery problem. He removed the battery and started he process of back up to the system. He promised that the new battery will be provided on an urgent basis.

Now on september 22, 2017 we have two people - mr mohammad gulshair from iqor came to our house tofix the problem. Suddenly after 3 hours they said that the laptop has a motherboard problem and the system s not in warranty as moisture is there. It seemed that iqor team along with hp team is running a scam to fleece customers of money by intentionally damaging the system so that they can harass me being female

I contact mr. Amit kumar from hp telling him the whole case as how iqor team spoiled my laptop and intentionally created the issue but it seems that hp team is in cahoots with iqor. Now they are hell bent to putting blame of the wholething on me and asking tocough up rs 30, 000 as mr mohammad gulshair of io proudly told me that they do this will most of the customers so that they can make money

The only thing we wanted was to get the laptop repaired and the whole intention it seems is to punish the customer for buying hp system. My basic query is if the laptop was not in warranty as hp team and iqor team has come back then why did hp representative iqor did not mention the same to us n september 18, 2017 and why did they still get the par came to our residence to fix the issue on september22, 2017. This means that there was an acceptance of warantty and then the intention was malafide as the moment they came to our house the iqor team started talking about how expensive is it to get mother board corrected etc. And we should take support regularly from them.

We just needto get hp and qor to get our laptop repaired and for that we have raised this concern. My e-mail id is : [protected]@gmail.com and will request your assistance in resolution of the issue