[Resolved]  HP India — Laptop Complaint.

Sir, I had purchased your lap top a detailed below : Laptop - HP2000-2D03TU Product Serial no.5CG3245F9T Date of purchase 15/08/13 from Reliance Retail Limited, 17/401, C1, 2nd Floor, Focus Mall, Calicut, Kerala-673002. The above product was purchased for Rs.26, 500. I was prompted to buy your product only because of your HP brand name. But to my dismay, the laptop keyboards became unserviceable within a year. I tried to contact your dealer at the above address but they were not picking the phone. Then due to my busy schedule and as I was out of station on official requirement I could lodge the complaint with Reliance Retail limited at the above address just a week after 15/08/14. Immediately without even a iota of doubt they replied that my guarantee period of one year is over and nothing can be done. I was forced to buy ( since there was no other option) a keyboard from Reliance after payment of Rs.625/- which has to be connected to the laptop as they said the original one I have to pay huge amount. It may not be out of place to mention that I even advocated about your laptop and my few friends have purchased your products. I cannot comprehend with what had happened to my HP laptop. After paying a huge amount, this is the price I have to pay for having purchased a HP product. In view of the above, I request you to kindly arrange replacement of my laptop key board free of cost. My mobile no. is [protected] and my e.mail ID is shaju.[protected]@yahoo.com Thanking you, in anticipation, Regds.. Shaju.T.P