HP India — laptop is not working properly

Dear sir

I purchased your product on 14th december 2017 through oxygen dealer at vellayambalam, sasthamangalam, trivandrum, kerala, india. And i was very upset to find it did not works as expect.

I could switch on the system only 2 or 3 times but it suddenly became shut down..
I contacted the above mentioned oxygen dealer the very next day of the purchasing date but their responds was unsatisfactory.

When i approached the oxygen dealer, they guaranteed to solve the problem.
But we were out of station for 3 months, but we were in touch with them through phone.
The oxygen group offered to arrange an hp dealer but when we approached them later they refused to do the same. We registered a complaint at hp's authorised service centre on 12th april 2018, but the technician was unable to findout the problem of the system.

We approached your dealer several times but they were unhelpful.

As i have come to expect much more from your products and therefore this has been very upsetting for me.

I definitely need this situation to be solved as soon.

We have also attached billing invoice and service report for your verification.

Thank you for your time.