HP India — no confirmation in purchase laptop

Address:

Mumbai

Hi,

I've ordered 1 laptop through hp india's official website instead of other e commerce giants like amazon or flipkart for hassle free delivery.

At the time of taking the order the customer support and hp indias whatsapp support was very much active but after placing the order no one is responding while asking for the status.

It was supposed to be delivered within 2-4 business days but till date i. E. 5th day the product is not even shipped.

The product is not any custom based laptop.. Its a ready to ship product and also showing availability of stocks at their website however facing this issue.

My concern is as i've already paid for the product hence they should communicate for any kind of issues but they are not responding tried for customer care service, whatsapp support as well as email support too.

What is point of trusting a brand e-store like hp store if their responsibility towards their customer is zero. I should have purchased the same product from local market.

Kindly help.

Order was placed on 18th may'2020