HP India — non-service for hp desktop computer pavilion all in one 23 - q141in in coimbatore india by skypro technologies p ltd

Address:

S.Srinivasan #51 Vedaanta Brindavanam , Kodangipalayam Road, Kothavadi P.O. Kinathukadavu Coimbatore 642109

S. Srinivasan [protected]@gmail.com 20.5.2020

Lack of proper service of hp pavilion all in one 23 - q141in
Serial no: 8cc541075q
Product no:n4r49aa#acj in coimbatore india by skypro technologies p ltd ref: : est3853 date : 29.01.20 for rs. 1624.86 paid by me on 29.01.20 for rs. 1824.86 - rs. 200 additionally by mistake
Service attended :[protected] not properly done, re-attended on 14.2.20 by 2 service engineers namely by mr. Prasath & mr. Lakshman.

The problem in desktop re-surfaced on march 20, 2020 when i informed lakshman. He sent an estimate for rs. 1624.86 and promised to send mr prasath on 21st. { this estimate is missing from my mail box. Several requests to wipro to resend quote is promised but not being sent and evaded for last 2 months}.
When reminded on 21st march mr. Lakshman promised to send service engineer on 23rd march. When reminded on 23rd he promised to send service engineer on 24th march. The lock down came into effect on[protected] in india for covid-19.

The service call has been pending since 20.3.2020 and it is now 20.5.2020 with relaxation in lock down came into effect for the last 3 weeks. I have been reminding over phone and text messages to mr. Lakshman and mr. Williams. The lock down is being mis-used as excuse without any valid reason.

Mr williams promised me on 18th may to send service engineer by 20th may. My messages and texts and phone calls on 20th may were not responded except one last call to say he is in a meeting. He did not call back even after hours. Similar message 2 days back, i did not get a return call until i called.

I have sent sms to mr williams as how much i am hurt of his continuing to ignore my service calls and continued silence for months now for reasons not known. This is not expected from an organisation like hp.

All that i was in need to know positive response with the following:

1. Fresh estimate with or without adjustment of excess amount paid last time to enable me to pay
2. Firm commitment date of service to attend the pending service call.

Since there was no response to my call, mail and text messages not having come with answers / response, i am taking this to you since i have waited long enough with lots of patience of the failed service and to provide proper service for which i am willing to pay again. The behaviour of how the sending of invoice is being evaded over months at the service centre revealing ignoring the service call of the product of hp for which wipro ltd c/o skypro technologies pvt ltd, coimbatore are being the only authorised agency in coimbatore are exploiting their monopoly over customers not being treated with elementary courtesy.
I am pained and frustrated on the quality of response and attending to service calls now over 4 months. I am a senior citizen close to 80 years. Without the desktop for the last 4 months and without proper service by competent service engineer, hp customer over several years is put to great inconvenience. I would appreciate your arranging for immediate service of my desktop, advise wipro ltd c/o skypro technologies p ltd; coimbatore 641 012. Their e-mail id: coimbatore. [protected]@skyprotechnologies.co.in; their phone no:[protected]/[protected]; address: #322, 2nd floor, ln arcade, 100 ft road, coimbatore 641012 - hewlett-packard (Hp) service agency.