[Resolved]  HP India — Regarding Malfunctioning of Adapter - to severe extent of passing the full current in the Laptop Body & Overheating

Address:

Gurgaon, Haryana

Hi.. As per trailing email I'm highly disappointed that HP team is unable to provide me a simple quote for my malfunctioning adapter. First of all I would like to draw your attention towards few facts like :- 1. The adapter which I'm using is a genuine product of HP came along with my laptop (HP ENVY Ultrabook 4-1103tx). 2. As per Consumer Protection Act (CPA - Part 1) the law says "people who are injured by defective products can sue for compensation without having to prove that the manufacturer was negligent. It is merely necessary to prove that the product was defective, and that any injury or damage was most likely caused by the product", currently I've till now did't made up my mind to go for it, however let me inform you that the defect observed with in 3-5 mins of putting the charger in action to AC mains after which I received a severe shock from the body of my laptop at that time my data card & mobile phone was connected to the laptop which in-turn has resulted in damage to my mobile phone which is in the repair shop with the mobile company I can produce the proof of the same if required. After which I investigated first the AC mains which was OK as per standards ~~220 v with proper earthing and resistance value . then only I found out that the adapter was heated up to a temperature of 70-75 deg. c.. Which may have resulted in a fatal accident may be fire or high voltage shock as the device failed to block the flow of current during malfunctioning & fire also. 3. It's my humble request to your team to kindly look into the matter & resolve the issue . 4. In lieu of above facts and trailing emails it's fact proven that I've approached & given enough time to manufacturer to resolve the issue & replace the defective part & I'm free to approach any legal body. However, I'm not demanding any compensation from you for the damages made by the defective product, Kindly resolve issue of adapter for replacement by the end of this week. I once again request you to look into the matter & resolve it on priority. Looking for a affirmative response from your end.