[Resolved] HTC — delay in service | |||
Sir, I had purchased a HTC mobile in December 2013. during the warranty period this is the second time i had to visited there for servicing . This time i have been faced a display problem of lining . i submitted it to the service center of HTC located at Aurangabad city of Maharastra state on 20th June 14 at 10.54 A.M. After 10 days i only called them for status, and according to them it was on hold due to spares shortages. Again i called up today on 7th june and they are still unable to say the status due to spares shortages and have been kept at hold. Almost 21 days have passed and no one has taken any useful action in favour of customer. Kindly resolve this issue at utmost level. Ticket no. 14INA[protected] JOB NO. -IXU[protected] S/N- HC39NPG00149 IMIEI- [protected] PART NO. - 99HTZ022-00 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HTC India customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Dear Sir, I am a resident of kollam, kerala. I had purchased an HTC Desire 616 smart phone on july 21, 2014. It is yet in warranty period. Since last month it started troubleshooting with headphone jack. I had submitted my cell on September 26 at the service center and was assured of repairs to be done within 14 days with htc ticket no:14INA[protected] . Despite calling many times to customer care centers, I was given same excuses that they are waiting for the parts and it will take time, now its almost 1 month and yet i had not received my mobile serviced, my email id is c.[protected]@gmail.com .I would be greatful with your intervention and resolution.
Reply
Dear Sir, I am a resident of kollam, kerala. I had purchased an HTC
Desire 616 smart phone on july 21, 2014. It is yet in warranty period.
Since last month it started troubleshooting with headphone jack. I had
submitted my cell on September 26 at the service center and was assured
of repairs to be done within 14 days with htc ticket no:14INA[protected] .
Despite calling many times to customer care centers, I was given same
excuses that they are waiting for the parts and it will take time, now
its almost 1 month and yet i had not received my mobile serviced, my
email id is c.[protected]@gmail.com .I would be greatful with your
intervention and resolution.
Desire 616 smart phone on july 21, 2014. It is yet in warranty period.
Since last month it started troubleshooting with headphone jack. I had
submitted my cell on September 26 at the service center and was assured
of repairs to be done within 14 days with htc ticket no:14INA[protected] .
Despite calling many times to customer care centers, I was given same
excuses that they are waiting for the parts and it will take time, now
its almost 1 month and yet i had not received my mobile serviced, my
email id is c.[protected]@gmail.com .I would be greatful with your
intervention and resolution.
It's been almost 3 weeks since i gave my mobile for servicing. I was informed that, spare parts has to be delivered from Taiwan. Initially they said with in one week they would be receiving the IC unit (spare part) and then they postponed for one week. This is the third time they are postponing with the same reason. When i asked to escalate the issue to superior level they didn't accepted my request. Every time they are delaying the things and continuing the same attitude, this time they again dragged the things to next week. Surprised to listen that, there is only one service center for entire Hyderabad. Even for small spare parts they importing from other countries
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