Huawei — Huawei warranty fraud for nexus 6p

Address:	122001
Website:	www.huawei.com/in

Hello,

I bought huawei nexus 6p 32gb version for rs.39999/- from flipkart.

Bought through: flipkart
Product: huawei nexus 6p 32gb
Flipkart order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Imei: [protected]

When order was placed, i was promised 15 months of huawei warranty.
Also, i queried online to verify if huawei is actually providing 15 months warranty or not.
I queried on huawei's official warranty check portal (http://consumer.huawei.com/in/support/warranty-query/index.htm) with my own imei mentioned above
And i found my warranty until 19th march 2017.
[evidence]: attached screenshot ('warranty_check_1. Png'). The screenshot is captured via the same device.

This confirmation from huawei convinced me to behold this deal and i didn't return the product to flipkart.

The actual problem started since 23rd january 2017, my phone was not working fine there are some heating issues and a black spot on camera appears now.
The i called huawei customer care and confirmed "again", consulted the customer service executive from huawei and she verified the details and said:
"huawei provides 15 months of warranty if purchased through huawei website or flipkart"
[evidence]: i called using my number (+91-[protected]). I request huawei to dig up call recordings in system.

Today, on 25th january 2017, i visited authorised huawei service center but surprisingly they denied to diagnose my phone and said my phone is "out of warranty"
I requested them to provide at least a tracking id so that i can refer it in my e-mail but they denied. Consulted their senior manager and he told that they will calculate 12 months from the invoice date and for 15-months warranty and i have to reach huawei directly through e-mail.

I was really disappointed, that this fraud happened with me and i just queried again online on huawei's official warranty check portal (http://consumer.huawei.com/in/support/warranty-query/index.htm) with my own imei mentioned above

But it's shocking that now it's showing my warranty period expiry as "25th january 2017". (Attached screenshot 'warranty_check_2. Png')
Yes!! It's the date on which i visited service center. I am feeling horribly cheated. Who edited my warranty record? How can someone have the rights do this? Did service center guys edit it? Or customer care executives?

I am concerned about this, but beyond that, i am really worried about my device actual warranty,
I need my 15-months of warranty that was promised. I am attaching invoice. Please look into it and provide me authorized warranty service order.

I visited service center on 25th january 2017, as well as emailed huawei as proof of notification before "modified last date" listed on huawei's official website.

I am also providing details of service center i have visited:
Regenersis (India) private limited
Kalpana tarang survey no 42, apartment no 202, karve road, opp ranka jewellers, above nikon showroom, near swaroop complex, pune 411004.
[protected]/[protected].

I have sent several e-mails but huawei india concerned team did not show any concern about the evidences and matter that i have sent in e-mail. They always reply with same email-template saying that they can only provide 12 months warranty.

I want huawei to provide the service that was promised.
I request consumer forum that the strict action should be taken against the brands who fools customers by showing misleading information.