[Resolved]  Hul Pureit — Pureit Services not provided

Address:

Thane, Maharashtra

I have been using Pureit for last 3 years now. Recently (15 days ago) my filter showed a red sign indicating that the germkill kit needs to be replaced. I immediately booked the new filter by call customer support. The technician came and replaced the germkill kit on 15- May. He also notice that some other part also needs to be replaced. We paied him the charges for germkill kit and the part he replaced. Since last week the filter again started leaking. I launch a complaint with Pureit Customer service on 8 June 2014 (C[protected]. I was told that I will get the service in 48 hours. However no one turned up to attend my complaint. On top of that, to my surprise I received an SMS on my cell stating my address could not be traced. I was so agitated reading the message, I called the customer service again. I was surprise to see how my address suddenly became untraceable where as the technician had just visited on the same address about 15-20 days ago. I was again told by Customer service that they will SMS me a new complaint number and will escalate the case. So far I have not received any text.