Humsafar Travels — Didn't pick up at pick up point.

Address:

Aurangabad, Maharashtra

I had booked ticket from aurangabad to solapur with PNR[protected].dated 15 August 2015. I choosed pick up point fame tapadia cidco at 11 pm. I was standing from 10.30 and asked each bus to confirm my bus . I didn't find my bus there. I used to go every time from there ans thats why I was knowing the bus. suddenly I got call from Humsafar office at chunnilal that bus left . This is done because I booked the ticket online. They transfer me in another bus and gave last seat. This happened on 15 August. what to say ?