Hyundai — Grand i10 car

Address:

144002

My name is lalit bhagat from jalandhar (Punjab) city. I have owned a car from your local dealer ship goyal hyundai, kapurthala road, jalandhar city. My car's model is grandi10 magna registration number is pb08-cs-5046. I have purchased this car in may 2014. After three months of purchasing the car i got a very irritating problem in this car of reverse gear. It was always get stucked whenever i tried to put a reverse gear. I needed to push clutch twice to put the reverse gear or i needed to first put first gear and then i was able to put reverse gear. At that time i also complained in the same email id of your customer care email id and also talked to your north region regional manager. When i went to your dealership workshop, there was a technician names ramtirath and service advisor jaspreet who always told me that we are unable to do anything because it happened with all the cars of hyundai. Hyundai made cars like this only. I dont know why the hell they said this. Then i think people should stop buying your cars. I have also purchased elite i20, xcent but never get the problem same like grandi10. At that time after so many complaints dealer solved out my problems.
Now after one and half year i deal with the same problem of reverse gear. It is being three months from february 2016, the problem remains the same. The dealer's mechanics and dealer's technicians are unable to solve the problem. Its very irritated, why the hell the problem could not be permanently sort out? After so many rounds to your dealer, they have changed the shifter first, then they changed the clutch, then they changed another part. But the problem is same. I don't know whether they have changed it or not or just in the air. My car either stands in my house or in your dealership's workshop. They dint even solve my problem after so many complaints. Three months spent on it. I am working in a government bank. I dont have enough time to go o your workshop and spent time over there. I get only second and forth saturday to take rest at home and sundays but that time i have to spend in your workshop. Without having food, i have to wait in your waiting lounge from 10am to 3-4pm. After spending full day what i always got, the problem remains the same. And again your technician mr. Ramtirath who suggested me not to come in our dealership and solve your issue from outside mechanics. Who is he to suggest me for this? Had he spent 5 lacs on this car? Had he bought this car for me who bloody suggested me to take car out of the dealership and try some outside mechanics? And his all time dialogue, hyundai cars have same problems. Then i think hyundai should stop selling the cars. I dont know why you people have still that technician in your dealership who dint know how to deal with the customer and how to sort out the problem.
Now, its enough, i dint buy this car for so many tensions. I purchased this car for my family and my comfortable life. Not for issued like this. If you cannot solve the issue just let me know.