Hyundai — inferior quality tyres in creta..

Address:

Chennai, Tamil Nadu

Sub: inferior quality tyres in creta..
Please find this mail on behalf of mr. Sureshbhai hirabhai patel.

Note that mr. Sureshbhai hirabhai patel has purchased creta car from you under invoice no. W3a03h[protected] of[protected] bearing temporary regn no. Gj/6/tmp/2018/109025.

Its one tyre bearing number [protected]wr2 205/65 r16h 35h triple max of goodyear make suffered a puncture, only within 200 kms of first run. A small piece of grit about 20 mm long and about 5 mm wide got easy entry into the tyre and caused puncture, which gave a lot of trouble to me and my family on road.

On getting the puncture repaired, the repairer told that the tyre is of very inferior quality with less thickness at bottom then necessary.

Now the question arises here that why such inferior quality tyres are provided by the company with the costly vehicle?

Also we are unaware on the ply size of the tire provided with the car. So requested to confirm the same to us as well.

From the incident happened with us, we are unsure that car is suitable to drive for long drive with the full load (I. E. 2 + 3 = 5 people) at higher speed for which the suv car model is made and launched in market.

We are already using other car since many years and such incidence has never taken place with that car even when necessity of driving on rough roads having open grit and metal surface had arisen.

We therefore, are compelled to issue you this notice under consumer protection act and request you to replace all the tyres of my creta car with good tyres having thicker and strong bottom within 15 days of the date of this notice, otherwise i shall have to approach the consumer court for justice.