Hyundai Motor India — a very satisfactory and delayed service from a brand named hyundai

Address:

Kottayam, Kerala, 686039

Dear sir

I rajesh raju had purchased hyundai i 20 elite 2016 model under the registration number
Kl 33 e 8888. The ordeal began when my car met with an accident on 26 may 2017. I had put my car for repair and service on 26 may 2017 at popular hyundai kodimatha kottayam kerala. It has been three moths since that. Before mentioning my issues i would want to mention the names of the employes and their designations

Zonal manager - mr binoj
Service manager - mr jinu
Body shop manager - mr prashanth
Body shop in charge - mr akhil
Service advisor - mr jithu
Regional office cr codinator - devprabha

Issues i have been facing untill today

* non of your employee answer my calls or do they have basic etiquette of calling back and informing.

* binoj - i haven't spoken to him or met, though i have tried meeting him atleast eight times but he's been always busy with meetings. We have spoke once when he had been put on a conference call as i tried through the toll free coustomer line hyundai.

*akhil and jithu they both have never explained me why is there so much of delay in the repair. They had no knowledge of what was happening with the car.

* i had to reach out on every third or fourth day all these three months to know of any leads about my car.

* on 12 august 2017 had asked me to drop in for a test drive on the 13 august 2017, being a sunday i had confirmed if he was working he assured me the test drive and when i finally got there he was on a day off and when i called him he asked me not to come.

Now what if the same has been happening to you.

*i tried reaching the regional office kochi i got to speak with cr codinator ms devprabha i had asked her if i could talk to the regional manager but she said she would help me out, i had asked for her mail i d which i have not received as yet this conversation happened on 18 august 2017.

* i was told on 26 may 2017 that services and repair would be finished and the car would be delivered in 45 working day but post 90 day and counting the call me for the test drive on 18th august 2017.

The alignment was not done, the car pulls you to extreme left

Dents on the interiors of the boot

Ac vents were not fixed

Suspension wasn't fixed it made a lot of noise, same with xylecer

Mirrors were shivering through out the drive.

The seats weren't replaced but just set up

They had installed many parts with out prior consent.

The paint quality was not at all up to standards.

* initially the estimated amount was 2.25 lakhs and the final amount now is 4.25 lakhs.

* please find the attachment i have attached the photographs of the car you could find there has been bearlyt

Any damage in the front area major issues where in the rear area but now they have changed and made alterations in the front area and i believe this is the reason for the final amount to reach 4.25 lakhs.

* 22 august 2017 they had asked me to test drive the car, still the car has sounds from the xclencer and the rear tyre on the right side is still bulged.

* 22 august i had been to the service centre and now they say that i need to pay 16000 as to get the car delivered and though the car is on a full cover insurance (Bumper to bumper) initially they had asked me to pay 30000.
I don't understand why is that i should pay such amounts after all this i have faced and while my car is fully insured.

These where the issues as on the delivery day post three months and still counting.

After all this i wouldn't want any one from my friends or family to consume a hyundai product.

It is utterly outrageous and completely unacceptable behaviour and poor service quality by your employees to me. I wounded if there is a standard practice followed by your establishment, because this is definitely not the kind of service i would have expected from a manufacturer of your size and reputation.

I look forward to here from you as soon as possible and resolve this problem amicably.

Regards

Rajesh raju
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