Hyundai Motor India — accident claim

Address:

20, Pusa Road, Opp.Metro Piller No-97, Near Karol Bagh Metro Station, New Delhi-, New Delhi, Delhi 110005, New Delhi, Delhi, 110005

I purchased I20 on 31 December. sale person auto web hyndai karol bagh delhi provide me zero depth digit insurance. On 21 jun car was accident. As suggested by customer care person . My car at Kamal hyndai at Kota Rajasthan.
No action taken by service person.
My question why such type of insurance provide me if they delay in re slove my accident claim.