Hyundai Motor India — after sale service

Address:

Kolkata, West Bengal

Dear sir,

This is to inform you that i purchased a eon delight commercial vehicle four months ago and that is a worst decision in my life ever that i purchased from hyundai. And that i realized after four months of my purchased.
On 23.08.2018 the gear box of my car was damaged. I took my car to austin hyundai patuli on 26.08.2018 at 1.00 pm for servicing.
The service center told me to deliver the car within a week. But now the climax began.
Climax...1
After some days they told me that they could not process the insurance claim. Then i requested so many times after that they told me that they try for the same.
Climax...2
After 10 days when i asking about my car they told me that due to ingury of head technician the work was pending.
Climax...3
After 15 day when i again asked them, they replied that the spare parts were not came from warehouse due to majerhat bridge collapsed.
Climax...4
After 20 days when i again asking they replied that one main parts not available in kolkata and it would be comeing from any other state.
Climax...5
After 1 month when i again asking about my car then they told me that head technician was on leave as he blessed with a daughter.
Climax...6
After 1 month and 17 days they called me to delivered my car. On 13.10.2018 we reached your service center at 4.15 pm. Your staff took me for test drive. When my driver drive the car on 3rd gear at speed of 40 km/hr, we heard one shrill sound coming from the car. After couple of test drive same thing happend. But your staff try to conveyance that this sound is not so harmful and it may be coming from the audio system. But when we forced then to cheek once again then they found one screw was missing in gear box. Then they fixed the issue and delivered my car.
Climax...7
On the way to returning to my house with my newly serviced car suddenly the gear are not functioning and on that time we (With my 7yrs old son) are on the top of a bridge.
Climax...8
Again my driver took the car in your service center. It was very risky and difficulty to drive a car in busy road without gear and god knows when i got my car in good condision...

... Just think about the service that you are provided.

Please provide me the clarification of below mention points.

1. My car has a commercial number. How much time you taken for servicing a defect in gear box?
2. Are your technician trained properly?
3. How many technician present in your service center? As when a person was in leave then somebody should takeover the pending job. The customer should not wait for 1 month and 17 days.
4. Is your staff are professional trained?
5. Are you only focus on sell a car? Now a days every company are mostly focus on after sell service. But unfortunately hyundai are not in same road.
6. After one week of my car delivery if the same problem happen, then who will take the responsibility?
7. When my car is on the top of the bridge on that time suddenly the gear not functioning, if any accident may happened then who will take the responsibility?
8. This is a commercial vehicle and i already loose a earning for 1 month and 17 days. And not sure how many days i loose my earning?
9. Who will bear this loss?
10. Who will take the responsibility of our mental harassment? Still me and my family is in financial crises and mental disturbance.
11. Who will compensate my financial loose and mental peace?

I am a women who try to stand on my foot by earning some money by this car. I already took a loan to purchase this car by deposit my gold jewellery. Already my emi is pending for two month and don't know how i repay my loan? I am going through a huge financial crises.
.
This is realy a pathetic experience which not over. I gave my car yesterday and now time is 1 o'clock but still i did not receive and call from your side.

Spacialy i request to hyundai company to look at this matter.

Regards,

Soma rakshit (Sen)
Ph [protected]/[protected]