[Resolved]  Hyundai Motor India — Air bag system failure in a severe accident and very bad roadside assistance

Address:

Hyderabad, Andhra Pradesh

I purchased a new Hyundai i20 car(in July month 2014) at Lakshmi Hyundai Hyderabad. I took a zero depreciation insurance cover from New India insurance by paying extra amount at the time of purchase.Last month I met with an accident at Gooty while coming from Bangalore to Hyderabad. Now: 1. Accident is severe that engine got damaged, front side bumpers damaged completely, all body is damaged structurally since car rolled also before crashing.But, airbag did not come out which is not acceptable. I want to file a case on Hyundai for this. 2. My mobile got damaged and I spent 3 hours in calls with Hyundai road side assistance .They asked me to call here and there and finally after so much time, they said first I need to get the car on the road and then only they can say if they can send the assistance or not and how much time it will take for the truck to come to that place and how much time it will take to take to Hyundai service center.Finally, no actual assistance is provided by Hyundai road side assistance and I ended up in getting car myself to Hyderabad in a truck by paying 23000 Rs and Hyundai service center told me that amount is not reimbursable by rules. 3. My Insurance company (New India) is neither ready to pay me total repair costs(since total repair charges are more than insured amount and they updated it as total loss) nor paying me actual and full insured amount(full insured amount is 5% less than actual ex-showroom car price and does not cover road tax and registration charges). Can I complaint on this insurance company for this. 4. I need to pay 250 rs per each day for keeping car in Hyundai service center and it is already more than 1 month since I kept the car in Service center. Please suggest if there is anyway to speed up this insurance process. 5. Since Insurance company called it as total loss and I am going to cancel my RC, is there a way I can calim the road tax amount back (which is huge amount) .