Hello Hyundai Team,
Hope you are doing well.
I would like to bring your attention to a serious issue in my Alcazar Signature 7T Automatic Diesel - KA03NL2932.
We are getting a mileage in the range of 4Km/liter to 8 Km/liter. Hyundai representatives locally have done all they can, but the issue cannot be fixed. I need a strategic/ permanent solution to this issue (if possible).
My car is about a year old, fully serviced at Hyundai. All instance oil and proposed changes by Hyundai were done on time.
Symptom of the issue:-
1. In low speed and high power, car instant mileage shows in the range of 10-12 Km/l appx.
2. At medium speed, the instant mileage shows in the range of 5-10 Km/l appx.
3. In optimal speed i.e. about 50 Km/h to 70 Km/h - the mileage shows around 1-5 Km/l.
The above should be reversed i.e in most optimal conditions, the mileage should be at its BEST, but unfortunately If i travel long i.e on any highway I get 2 Km/l to 5 Km/l mileage.
I have reported the issue on -
1. 27th March'23 - wherein the car was taken for 5 hours and I was told cluster update was done and, I was asked to test mileage now.
RESULT - NO mileage improvement.
2. I approached the outer ring road - Bellandur branch, I was heard and responded well to my queries, but after 1 day of car checkup I was told the milega test can only be done on weekends. i.e. next appointment i got was for 8th April'/23.
After one day of car at service stations and some checks done, written report yet to be received, the output is -
RESULT - NO mileage improvement.
3. On the inspection report I was clearly mentioned - NOT satisfied with the service and final output.
I am told that the car is all electronic and all automated reports show no issue, hence nothing can be done. I am awaiting a PERMANENT solution to the problem.
A.) If the issue is with the speedometer showing WRONG MILEAGE - Please fix it.
B.) If the issue is with any part in the car, which is causing fuel wastage & VERY POOR performance - Please fix the necessary parts and fix the issue permanently & we need compensation for the fuel being wasted in-interim.
C.) If the issue cannot be fixed. Please please tell me - this CANNOT be fixed, so that I can give this car in charity to Hyundai OR leave this at the Hyundai showroom as a unique showpiece.
The above options have to be TIME BOUND.
Please stop testing the patience of loyal Hyundai customers.
Looking forward NOT to go to- Hyundai mileage reimbursement, Hyundai mpg reimbursement, Aoc or acute claims.
I simply need the issue fixed or the model replaced ASAP!
Feel free to reach me for -
1. Car video taken on long drive, just after fresh fuel filled in, and the car gave 3.8 Kmpl mileage.
2. Car long video taken during mileage test with Hyundai SPOC, this was a fun filled drive, wherein Hyundai spoc told the car gives 16.x mileage.
3. Car form wherein I showed extreme dis-satisfaction on the issue resolution at the car service center, I am sure this feedback form will never reach Hyundai.
4. Please check the history and service reports of my car for more details.
Thanks,
Gagan Dhingra
+91-9739.037.037
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