[Resolved] Hyundai Motor India — amc services - it

auditsunil

from Delhi, Delhi

Address:

WZ-118/5-B, 1ST FLOOR, GURU NANAK NAGAR, New Delhi, Delhi, 110018

Complaint old number - 1-[protected] (Since 8-10 months before)

Re-open complaint new number – 1-[protected], dt. 28.08.19

Vehicle registration no. Dl2cat6092

I would like to inform you that my complaint number is -1-[protected] (Since 8-10 months before).

I have many time visit and call regarding this complaint but no action for hans hyundai dealer and hyundai company.

And now re-open my complaint number - 1-[protected]

Would like to inform you that, my car dl-cat-6092, visit in your service center (For services/complaint) during the period 04-05 times (01st july 18 to 15th september 18), and three times service pick and drop car to in my house. But no anyone hyundai person concern clutch issue told me.

Point wise details:

1) but after 19th september 18 to 01st october 18 (In hyundai body shop) clutch not working properly in my car and i’m also told your executive this issue and “he told me maybe 10-15 days’ not operate your car so maybe clutch hard”.

2) at the time of deliver (01.10.18, 8:30 pm) of my car very bad condition (Dust in car & white sport denting painting).

3) whipper not changed and whipper changed in month of 27th july 19 (10 months after)

Clutch proper working condition at the time of hand over of my car in your body shop (September 18).

Further, sorry for inconvenience caused email received after every services. But services are very poor.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, i will consider taking further action to resolve the complaint.

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Sep 20, 2019

Complaint marked as Resolved

Dear Sir, This is with reference to your reported concern regarding your Hyundai Xcent bearing Chassis No. / VIN - MALA741CLFM077166 and Registration No. DL2CAT6092 on 28th August, 2019. We wish to confirm that the said vehicle was delivered by Safdarjung Hyundai on 13th February 2015 and last periodic maintenance service was carried out on 1st July 2018 at Hans Hyundai Motinagar Branch Regarding your reported concern of clutch hard we would like to clarify that parts like brake pads, clutch disc, brake lining etc. are normal wear and tear items and such parts are beyond the purview of warranty and any repairs/ replacements needs to be carried out on charge basis. However as already conveyed in last mail from Hans Hyundai as a goodwill gesture we have offered pressure plate to be replaced Free Of Cost but rest of the work has to be done on cost basis. Please get the required job done as per your convenience with prior appointment for smooth performance of the vehicle. We request your kind understanding & request you not to have any further apprehensions regarding product quality. We assure you best of our services always. Please feel free to contact undersigned at 011-66445000 for any further queries. Thanks & Regards Mayank Sachan Territory Parts & Service Manager Central 1 Hyundai Motor India Limited

Sep 20, 2019

Updated by auditsunil To,

Hyundai Company

New Delhi

Re: Complaint old number- 1-[protected] (since 8-10 months before)

Re-open complaint new number – 1-[protected], dt. 28.08.19

Vehicle Registration No. DL2CAT6092

I would like to inform you that my complaint number is -1-[protected] (since 8-10 months before).

I have many time visit and call regarding this complaint but no action for Hans Hyundai dealer and Hyundai company.

And now re-open my complaint number- 1-[protected]

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint.

Yours Faithfully

(Sunil – Car owner)

Vehicle Registration Number - DL2CAT6092

Make & Model - HYUNDAI – XCENT

Driving License, No - DL[protected]

Mobile No – [protected]