Hyundai Motor India — Bad Car Service by Hyundai

Address:

Marwaripatty, Dibrugarh, Assam,India, 786001

To
The Concerned Authority
Hyundai Motor India

I am writing to complain about the inadequate and unsatisfactory service I received from one of your service centers.
On 8th November 2020 suddenly my engine broke down and was not functioning, so I immediately Called Hyundai Service Center regarding the issue, the car was collected by them on the same date. After the inspection they informed us that the Engine is not working and need to be changed and the reason being due to Coolant issue. But as per Companies guidelines all the Servicing of the car was done on time and we need not need to open the bonnet for such things at any time. The Service people has asked us to pay the whole amount that will be incurred in repairing or changing the engine and other parts. If all the servicing was done on time then how can there be No coolant in engine (how are we suppose to know of such things).
Car Details as under-
Owner- Vijay Kumar Gupta ([protected])
Reg No- AS06P6956
Engine No- G4LAFM558685
Model- Elite i20 (1.2P)
RO Number- R[protected]
RO Date- 08/11/2020

We even told them to start the repair work. Its been over 2 months with no solution to the issue. My Car is lying at Service Center. We asked Service Center to provide a Spare Car as it could take indefinite time to repair, but they directly denied to provide any such Service to us. Then we had to hire a Car from market having rent of Rs 1000 per day charge. We have been using the hired car for past 2 months (which expense has come to over Rs 60, 000), Moreover our Insurance & Registration period has been wasted for over 2 months and also Harassment that we had go through. We have been contacting every other day to the Dealer regarding the updates but after calling 4 to 5 times they use to receive 1 call of ours. We have not received a single Call from there end. Also response like "we have lot of other works too..." "we have personal works too, etc etc..." given to us by service officials.
We need Full Compensation against all the trouble and Expenses incurred to us.
I am very disappointed from what happened and ask you to find an immediate solution to this problem. This is not the type of service I would have expected from a reputed company like yours. I hope that you will be able to find a satisfactory solution very fast.

Regards
Vijay Kumar Gupta
Dibrugarh
[protected]