Hyundai Motor India — battery related issue not getting resolved and dealer is not supporting. | |||
I had purchased Hyundai Elantra vehicl from Neel Motors on 20th April 2017.(Rege. No.MH12PC0963. In the month of October 2018, I observed that there is issue with the battery when the vehicle is breakdown in between the road. I approached to Neel Motors and their service center Ishnya Motors to resolve this issue. He has resolved the issue and told us that the issue is because of discharged of battery. After few days again I observed same issue and again I approached to the dealer for resolving the issue. This time the dealer told me that there is problem with battery and we will replace the same as it is under warranty. The dealer approached to Excide Battery and replaced the battery with new one. I suppose that this is new battery and having warranty of 2 years from replacement date. After 8 months again my vehicle experienced starting trouble on road.This time again there is problem with battery.and my vehicle is with dealer for almost 2 weeks. (8 to 21 of June) Daily I am taking follow up with dealer and now he is not ready to support me saying that the Excuse battery is not ready to accept the warranty claim. This means either they have provided me an old battery faking as new or is it is really new they should provide me 2 years warranty for new battery.Even after demanding written explanation on mail Ishyna Motors is not sending me the one why there is delay in returning my vehicle after 2 weeks. Twice my vehicle is breakdown on road and I have to face traffic jam and public agony as it was in the middle of the road. This is mente harassment for me after paying so many money and purchasing class brand like Hyundai Ekatra. Since last 2 weeks my vehicle is with your dealer and I have to travel by local transport services which is another headache for me. I am not able to meet my commitments in time.And because of this my business is getting affected My sincere request to you please look in to this matter and help me by giving good quality battery with 2 years warranty without any cost to my pocket. I look forward your prompt response on this. As recommend by trading standards I would like to keep a complete record of my case.so please reply back via this email account. Yours faithfully Sandeep Devadhar Was this information helpful? | |||
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