Hyundai Motor India — breach of trust by safdarjung hyundai gurgaon

Address:

Gurgaon, Haryana

Hi I wanted to address a compliant relating to my i10 petrol car (Sportz model) HR26BW9462 in name of Sakshi Pandey. I bought this car in Jan2013 from Safdarjung Hyundai, Udhyog vihar, Gurgaon and after 1 year only, it started giving battery related problems. The car was also submitted to Safdarjung hyundai udhyog vihar in month of Nov14/Dec14 due to major battery failure which they smartly recharged the whole day and returned back the running car. Yesterday, once again there was major battery problem for which the car was taken at the Hyundai service center for check up and states that now the battery needs to be replaced. My question to you is that if it was a faulty battery, why it was not replaced within the warranty period when the car was submitted to the workshop for the same problem. It clearly shows a smart act to temporarily rectify the battery to complete the warranty period and run the car. More surprisingly, when I tried to submit a complaint to one of your team member, Rishi handa, he smartly avoid saying that normally all battery life is not more than 2 years and even if there is no battery problem within 6 months, ther's no responsibity of the company on battery. This way he should advise battery companies to give a warranty for 6 months only. Further to state my husband is also using Hyundai car from last 5 years without any battery problem or recharge. Then, Rishi also very smartly tried explaining me on technologies function of battery. Again my question is if the car was acknowledged with a battery problem within the warranty period, why the battery was not replaced at that time? Why it was temporarily recharged which did not even lasted for 6 months and now saying the battery needs to be replaced at your own cost as the battery warranty of 2 years expired? It's really disappointing act from such a reputed service dealer of which we are a loyal customer. As a bonafide customer, I feel cheated by the company and let me tell you, its not a matter of Rs.4000/- which you are asking, its a matter of consumer rights and fair practice by companies. Request you to be fair enough and get the battrey repalced Regards, Sakshi Pandey Gurgaon, [protected]