Hyundai Motor India — break failure while slow running and clutch defect within 15000 km run

Address:

SOUPARNIKA, AMBALATHUM BHAGAM POST, PORUVAZHY, PALLIMURI, KOLLAM DIST, KERALA, 690520

Dear sir,

1. I am a serving army personnel, purchased a xcent vtvt sx (O) from mgf motors ltd, cochin on 17 may 2017. Presently the vehicle ran more than 18000 kms as on date. From the day of delivery, i notice break failure while applying on slow running, during road block jam or signal stoppage (Only during slow running). The first service was conducted at chandra hyundai coimbatore in tamil nadu and explained the problems with the service team but they could not find out the exact problem and they marked ok. The same repeat in second service and third payment and periodical services conducted at pothens hyundai puthiyakavu (Karunagappally) in kerala. The same was the result and they could not rectify the problems. Due to this problems, i escaped narrowly in several times without hurt and hit and run to other vehicles. Also within 15000 kms i replaced clutch plate and its accessories due to defect. After replacing the clutch and its accessories still the same problem is there which is not satisfactorily cleared. The vehicle was run only 15000 km and changing of clutch and other accessories as to my knowledge is not acceptable being a customer with hyundai from last 10 years. Initially i bought santro xing lmg and i did not meet any such problems and still running with no issues.in view of the above, i request you that you may personally look into the matter and give necessary advice and also appropriate service centre may please be directed to look forward the facts as explained above with an emergency and get to fit the vehicle for further run to avoid the defame of the reputed company. The particulars of the vehicle are as under :-

(A) date of delivery : 17 may 2017
(B) model of veh : xcent vtvt sx (O)
(C) reg no : kl-61c - 3839
(D) dealers name : mgf motors ltd cochin
(E) makers name : hyundai motors india ltd
(F) chasis no : mala841clhm248090c
(G) engine no : g4lahm382297

2. Sir, i have a doubt that some manufacturing defect in this vehicle, so that the problems has been started since beginning on the time of delivery. Due to some service exigencies i cannot approach you earlier as the problems was not a normal nature. Thus i noticed during service time to the centre. Let me give a line of confirmation in this regard.