| Address: | New Delhi, Delhi, 110018 |
I went to the service center on 3rd july 2016, for general service, mr. Rinku ([protected]) was allotted to me as a service adviser, i told him that there is one problem with my car, when i take turn or u-turn water comes out inside the cabin on the left of the driver seat. I told him that this is problem is almost happening every time i take the turn. In the evening when i reached there to pick my car, i again asked him whether he has sorted out the issue or not, he told me that this is resolved now, he has cleaned the coil top & generated an invoice of rs 7531/-, i took my car & came back home, next day when i was going to office this same problem occurs again, i immediately called mr. Rinku that this problem is occurring again, he told me to bring the car again to service center, i cannot go in the middle of week due to hectic office timings, so i decided to go on next weekend. I dont use my car daily for office, so when next saturday comes (i.E.) on 9th of july 2016, i took my car for the service center but blower was not working, & there was very unpleasant smell was there in the cabin, something was burning, i immediately stop the car on the side of road and check that smell was coming out from a/c windows. I again call mr. Rinku about this he told me not to worry and bring the car to service center. When i reached there he checked & said blower has been damaged, when asked he told me that due to that water which was coming inside the cabin this issue happens, he called one of the electrician from his service center, he confirms that blower has been damaged & couldn't be repaired. When alone that electrician told me that this problem has been only due to that water problem & the coil top has even not be opened during the service. They have changed the blower & generated a new invoice of rs. 3663/- when i told them that why should i pay for this they shown bad attitude to me & said this has to be paid by me including the service manager there. Now the question is if that issue being resolved then & there at the time of service, this wouldn't happen. Due to the negligence & carelessness of the service adviser or the staff who has done the service, i have to pay another 3663/- rs. I want you to refund my money of the blower as it is complete mistake by the service station.
Amandeep singh gulati
[protected]
Was this information helpful? | 
Post your Comment