[Resolved]  Hyundai Motor India — Car damaged during service

Address:

Bangalore, Karnataka

Hi Team..

I had given my Hyundai i20 Car for paid service on Friday Feb14th to Trident Hyundai Service Center at Kalyan Nagar Bangalore... i paid 8500 for the service, i had requested them for a 3 M interior cleaning which was done in a pathetic way...you can imagine when i say the inside mirror was not wiped so you know how bad was the cleaning..
Then i had asked them to change car insulator which was advised to me last service..
During the change the have damaged the car Windshield glass..there is a hair line crack which was not told to me and hidden from me, my car was supposed to be delivered around 4.30 but i got it only past 6 pm when it was kind of getting dark, i took my car and left to office as i was already late..on the way i realised some kinda of difference on the windshield glass...i got down and checked and realised its a crack and immediately called and informed however they asked me to get the car next day as it was closed now.
I took the car but they were very casual about all this and acted as if i have done some mistake and finally one manager comes and tells sir i will look into this and see if this can be done on ur extended warranty..i told him do whatever i need the glass replaced..and finally on Monday they say the extended warranty was lapsed 4 months hence they cannot change it ...requested me to use my Insurance.. i was like why the hell should i use my insurance for the damage done by your people...and loose out on my no claim bonus...and then they took another and now suggesting to share the cost...Now someone tell me why the hell should i even pay for something which i have not done.. This is rediculous from their part to even ask a customer to pay..all these years i had such good things to tell about Hyundai cars and service..this has left a bad taste and i dont think i will ever get back that feel unless this is rectfied.. I am not going to shell out a single penny..i wil take this to consumer court and Media and spoil ur reputation...this is not the way you guys handle an issue..i want someone from Hyundai higher Management to look into this and take Immediate Action...and need a positive resolution