Hyundai Motor India — car repair

Address:

New Delhi, Delhi, 110009

This is in regard to my car no. Dl8cae 6124 that met with an accident and was given at hemkund bodyshop wazirpur on 8th of october 2017. Despite my request to deliver the car at the earliest i was on paper given the date of 20th november saying this is the maximum time that may be required but will be handed over much earlier.

1. As requested by the bodyshop gm i gave a written approval to start the repair work pending insurance approval so that the car is repaired timely and we save on time. (My approval said of insurance company rejects the claim i will pay the entire amount of the repair but the repair should be started asap)

2. Post that i as a concerned customer i called the representative to check the status of the car and with the same request that please try and deliver my car at your earliest. Every time, i was assured that the car will be delivered maximum by 10 november but they will try for earlier delivery.

3. There after i called post 15 days that is near to 24-25 october to check for the status and i was again again assured the same thing. “sir, your car will be delivered asap. 10 november is the maximum time that we are asking for”

4. Through your this entire period i never got a call from hyundai or the representative to inform me about the status of the car.

5. As usual i called them in the first week of november thinking now i will get my car but this gentleman asked me to come and see the car myself. “ sir aap aake dheko welding ka kaaam chal raha hai” and we will take 10 more days to complete the work.

6. Ever since than i called to check the status i was always said the same thing - come and see the car and the date has been given to you.

7. On 19 november, finally the date that was committed on papers i reached the workshop and met the gm mr. Shambhu. He understood my problem and requested me to give him 1-2 days more time for some or the other pending work.

8. For the polite request i agreed for that and agreed for 1-2 more days. On 20th november i was said all the work is done just that they need to send documents to the insurance company and then car will be delivered on 20th or max 21 november.

9. Today, on 22 november i called the gm in the morning and was assured that the car will be delivered by evening today. Thereafter i called around 1 and again around 4pm before leaving from office so that i am assured that my car is ready once i reach to the bodyshop.

10. I cancelled my meeting and left for the body shop around 4 pm today to collect the car. Around 5pm i got a call from the gm that the again their is some problem with the insurance and also some issues with paint of the car so that will take some time. Also, since he was not in the bodyshop today. He said mr tyagi will give the car.

11. I reached the bodyshop at 5.45 pm and spoke to mr tyagi and i was informed that the car is still not ready to be delivered. Just fyi i had and still have high fever.

Now, i am shooting this email to see if this portal could be of any help.

Dealers know that customer won’t take the pain to complaint and they take undue advantage. Hyundai being the worst.