Hyundai Motor India — car repairs without approval from customer and insurance company

amearunace

from New Delhi, Delhi

Address:	Lucknow, Uttar Pradesh
Website:	[email protected] , [email protected]

Dear sir/mam,

This mail is regarding repair of my car i10 (Del2car2404) done by beaar hyundai (Chinnahat), lucknow.
While traveling from allahabad to lucknow i met with an accident on highway, my car was damaged i call to insurance company and they send towing truck and towed my car upto nearest hyundai service center. I told the service manager i have zero depth insurance by tata agies you can talk to them get approval and repair my car, i am working in delhi once everything is done let me know i will come to pick my car.. After 15days i got a call, sir your car is repaired and you have to pay rs.38000.00.. Please pay and take your car because insurance company is not ready to pay...
Dear sir, i am using 3 cars of hyundai from last 7 yrs, even for service also they always ask first to customer if they want to change any defective part they always take customer approval first.. I dont understand what type of service is this. Really disappointed, my car was kept in service centre from last 2 months.. Hyundai is known for best customer service, though service is expensive as compared to maruti still we prefer hyundai because of customer service..

No. Of times i complained but got no response, please look in this matter and anyhow i am not going to pay, whatever parts they installed they can remove.. Waiting for your quick response..

Thanks & regards,
Arun kumar pandey
Hyndai customer
[protected]

—
Arun

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Jul 17, 2017

Updated by amearunace Dear Sir/Mam,

this mail is regarding repair of my car i10 (DEL2CAR2404) done by Beaar Hyundai(chinnahat), Lucknow.
while traveling from Allahabad to Lucknow i met with an accident on highway, my car was damaged i call to insurance company and they send towing truck and towed my car upto nearest Hyundai service center. I told the service manager i have zero depth insurance by tata agies you can talk to them get approval and repair my car, i am working in Delhi once everything is done let me know i will come to pick my car..after 15days i got a call, sir your car is repaired and you have to pay Rs.38000.00 ..please pay and take your car because Insurance company is not ready to pay ...
Dear sir, i am using 3 cars of hyundai from last 7 yrs, even for service also they always ask first to customer if they want to change any defective part they always take customer approval first.. i dont understand what type of service is this .really disappointed, my car was kept in service centre from last 2 months.. Hyundai is known for best customer service, though service is expensive as compared to Maruti still we prefer Hyundai because of Customer service..

no. of times i complained but got no response, please look in this matter and anyhow i am not going to pay, whatever parts they installed they can remove ..waiting for your quick response..

thanks & Regards,
Arun kumar Pandey
Hyndai Customer
[protected]

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ARUN