Hyundai Motor India — Car Service Issue - Nagashanti Belgaum

Hi There,

I recently had a very bad and life to death experience after having Car Service from Nagashanti Hyundai Service centre Belgaum.

I visited the service centre on 25th Dec 21 and Mr. Santosh had done the inspection and taken the charge of entire service. Same day in the evening my car was ready, he also test drove along with me (approx 1 km, in the speed of 30-40 max). He handed over the car key to me and requested for 10 rating in all areas, So I did.

While returning, I noticed in the 1st and 2nd gear, my car was not taking the pickup and it was jerking so I called Mr. Santosh he said it could be bcz of engine malfunction due to cleaning (Some water might left out) I agreed with his point as he mentioned nothing to worry.

Next day I had to leave with my family and I started early morning from Belgaum to Kolhapur, Starting I was going slow so didn't feel pickup issue but later when I was 70-80 speed, there was hardly pickup and my family and myself got scared as I was trying to overtake and Car was slowed down.

I called Mr. Santosh but he didn't answer, smhow I reached Kolhapur and tried to connect with the service centre, I got the same answer nothing to worry, I requested if someone can please coordinate in Kolhapur Service Centre, but Mr. Santosh insisted there will be slight issue with pickup but not an issue to drive.

From Kolhapur to Ratnagiri we had worst situations as it was hill area, and car was reacting like a tractor.

Though Mr. Santosh was in constant touch and advised to visit Ratnagiri service centre. We reached the service centre at 2:30 and meet work Manager, Mr. Tejes in Ratnagiri, after inspection it was noticed that the spark plug was not fixed properly and water reached in the spark plug which caused damaged to all 4 plugs. They replaced the plugs and test drove and charged 1500/- extra.

Overall situation, when I discussed with Mr. Santosh, he said he will adjust the 1500/- and apologies stating 1 out of 100 car it happens. And I am waiting for the response from work Manager (Praveen- Nagashanti)

My complaint
1. Who would have been responsible if any big incident would had happened?
2. I had to pay extra 1500/- why they had not internally coordinated?
3. Why I should adjust my money (1500/-)? In the later service.
4. As per Mr. Santosh statement, 1 out of 100 cars such issues happens. Will Hyundai state 99% quality?
5. Why there is delay in response?
6. We had to waste approx 6 hrs including travel and waiting in service centre, I was on family vacation with kid, they had to suffer bcz of me.

I will escalate the matter in the local jurisdiction as well and appeal for the damaged and potential damage it cud have bcz of poor service.

Rahul Gop
Vehicle no. KA03ND2864
Contact - +91-[protected]