Hyundai Motor India — car servicing and scratch repairing

Dear sir,
On 28.10.2017 i went to your durgachak (Near haldia) showroom for servicing my car (Chassis no-malla51hr6m797954*a ;engine no-g4hg6m755028) including one small scratch for repairing. Just after entering the counter, the man seated in the counter asked the next person and the next person expressed busyness telling that no booking can be done before. But after sometime they showed mercy on me and checked my car and agreed to book the vehicle with charging high price.
My point to know, if no booking could be done before one month then how they agreed to do charging high price.

Yours sincerely

Bhudev samanta
Service manager
State bank of india
Chandrakona road
West midnapore