[Resolved]  Hyundai Motor India — Central locking got damaged 2 times within a year of purchase

Address:

Kolkata, West Bengal

I have bought a hyundai eon sports model from your kestopur outlet as on 26.10.2013 on my wife's name tina bose. Till date i have faced some problems with the car. 4 months back the central lock and the remote key stopped working. I took my vehicle to the service centre at kestopur. I received very bad response and somehow the problem was resolved by teaching machine. Last week the same problem happrened once again and this time we faced lots of problem as my wife and son got locked inside the car. This time i was very angry and called up mr. Abhishek prasad service head of kestopur centre. He tried several things but the problem was finally resolved by changing the central locking system along with the 2 keys. But my concern is the factory settings of my car is lost and at any cost i am not going to take this as my car is not even 1 yr old. What i would have done if this central lock failure incident happened if i was out of the city. Then who would have helped me. Can u warranty that after the change of the central locking and the car keys such problems will not further happen. And why this sort of defects and problems will happen inside 1 yr of the purchase.

Adding to it during the process of changing of the central lock the factory settings and arrangements of my car has got damaged and my car is made like a second hand one. Like the plastic finish on the inside of the door is torn. I am not going to accept this and is going to take some drastic steps against hyundai as the car is not yet 1 year old.

I will wait for your feedback or call for next 3 days. If i dont get any thing from your side i will be forced to move to consumer forum.

Regards,
Arnab sengupta.
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