| Address: | Ghaziabad, Uttar Pradesh |
I went to M.R.Hyundai 64/5/15, Industrial Area, Sahibabad( Behind Galaxy Cinema) Ghaziabad U.P.
on dated 24/05/2015 I brought my Hyundai Santro Xing Car Registration No. UP 78 CH- 8248 for the service and the problem is coming last two days poor pickup, Service advisor Mr. Jaspal Singh attended the vehicle he said you have to give time your vehicle will be run again as pickup actual in this car.
I entered in service center in morning approx. 10.15 A.M. and Exit approx. 7.00 P.M. but condition is same they have taken 4 time test drive highly consumed my fule.
They changed Engine Oil, Filter, Air Filter and Charged Fule injector cleaning charges( but not cleaned just spray on it), T-Body Clean ( But Not Cleaned just spray on it).
poor pickup problem was still same and your entire staff was unable to tell me why poor pickup in car. after many discussion they told me you have repair your vehicle outside so cavity convector has removed that's why pickup problem is nor remove. so I should spend more Rs.18500/ but this is not a guarantee after putting this part problem will remove .
I have paid bill will lot of discussion than I got Rs.300/- discount for fule consumption instead of labour Charges discount.
I told you service staff I have changed clutch plate in October 2014 in outside mechanic but problem is coming last two days, if he stolen my car cavity part than problem has to come within week or within month, they have no answer.
again I bring to my car same outside mechanic and asked same question the part has removed during the changing of clutch plate, he said you was in front at the time of changing clutch plat and that part is not related with poor pickup problem. he immediately check cavity part that is still there.
He opened car boned he show me the T Body is not cleaned that is still full of carbon I took photos immediately and he checked the fuel injector also not cleaned while they charged me double cost of normal market .
he immediately cleaned the T Body than some pickup is on but not full as should be in vehicle, he suggested me come on Sunday we will go to some other mechanic shop where specially fuel injector cleaning is going than car pickup will be come again as should be.
I would like ask if your staff is not upto the mark of required efficiency to work as Hyundai service center why you are cheating the public only for money. I have been paid bill of Rs. 3637/- and poor pickup that is normal problem is still continue. why I should go to company services for better services.
after that I called your branch service manager who already discussed the same matter during service so he is not interested to listen again and accepted the cleaning just spray is in service center during service of my car.
for your reference I have photo and call recording with service brand manager.
I need refund my money and full day harassment compensation.
I do not want further discussion and do not believe.
regards
Vimal Narain Bajpai
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