Hyundai Motor India — cheated on the name of hyundai promise certified car

Address:

RAHARGORA, Jamshedpur, Jharkhand, East Singhbhum, Jharkhand, 831016

I purchase i20 diesel 2012 model hyundai promise certified car with one year warranty from fairdeal hyundai, adityapur, jamshedpur, jharkhand on first week of april 2019.

On same month i given turbo related complain to the same dealer's service center and the service manager advise me to come after few days or within a warranty period because it will take 15 to 20 days for finding actual problem and successfully solution.

Again on 7th december 2019 i take my car to the service center and they assured me to come after 20 days. Today more than 1.5 month has been over but the turbo of car is not repaired and standing in service center.

In this repairing period i come to know from service manager of above said dealer that this is an accidental car. First owner has exchanged against new car.

Now i am getting news that approval of car warranty (Turbo) is rejected because it is an accidental case and run over 70000 km. Car not run more than 1000 km till date from the purchasing date april 2019.

I m seeing that dealer and h promise are blaming to each other for availing the turbo warranty of my car.

Now my question from hyundai company is
1. How you are authorizing any dealer for selling accidental car on the name of h promise certified car. As h promise norms & policy said that accidental car cannot be certify and sell to the customer.

2. If dealer / h promise is giving 1 year warranty certificate then why my car is not getting repaired till now. Who is the responsible team and how much time will take to repair.

3. Why hyundai promise / hyundai company did not take any feedback from the customer between warranty period.

4. What action hyundai promise / hyundai company will take against the fraud done by selling accidental car on the name of h promise certified car to me.

5. What action you will take against the harassment given to me by dealer now and in future.

6. Is my car's turbo related issue will be resolved or not. If resolved then when it will deliver to me because my car is standing in service center from 1.5 month. It is in warranty period and after march 2020 it will get expired..

7. Why you are not inspecting the car carefully before selling to customer and giving the certificate of h promise with one year warranty.

Customer name - s k mishra
Contact number - [protected]
Car no. - jh05ar[protected] diesel model i20crdi)