Hyundai Motor India — Clutch issue : noise and stiffness

Address:

122002

Customer name : Sanjeet Kumar

Car model : Creta SX 1.6L White

Dealer Showroom details : Orion Hyundai, Gurugram(HR)

Purchased Date: 30/12/2015

CASE I: On first checkup of car after 1000km, I raised the concern about clutch noise and stiffness. This issue was not resolved completely only noise was removed, but the stiffness of the clutch remained the same.

CASE II : After 10000km when I gave my car for service, I have raised the same concern again, which got resolved only for approx 500km, after this again the same issue of noise and stiffness appeared.

CASE III : We contacted number of times the customer care and there service center personal visit, they ignored the issue by saying that its just my allusion and nothing else.

CASE IV : On second service 21000km, the issue was raised again, which they temporarily resolved by some blading clutch which again appear after approx 3000km.

Case V : After raising concern number of times, again on third service 31000km(approx), I raised the same concern, they said they will take care of it and will find a permanent solution to this.They again did some blading on clutch, with an assurance that now clutch will not have problem, and if it exist then we will look into this.

CASE VI : After 1500km(approx) when I raised the concern, they said that the clutch of the car is completely damaged and they will charge minimum Rs6000 and maximum Rs 18000.

Due to this clutch issue, I also met with an accident because of jumping of clutch and my front bumper side got damaged.

Two of your employees Pardeep Kumar(Manager) and Kuldeep Sharma(Service Adviser) whom I contacted more than 10-15 times within 2 days didn't entertained my calls.

Today when I visited the service center they replied very rudely and said that they are not responsible for all this issue and this will be resolved only if I will pay the amount and even said I can raise the concern to anyone, they will see how this get sorted.