Hyundai Motor India — commitment failure

I booked hyundai creta e diesel on 10th june 2020 at bohra hyundai in name of shilpkar india pvt ltd. I was told that i will get the car in 2 months but inspite of several reminders i am not getting it. Moreover no proper reply about the tentative time is given when we contact the dealer. I also contacted manager of hyundai india mr rajesh regarding the delivery time, but to my surprise i was told that company is not manufacturing the e model and he can't say when will i get the vehicle. They had no reply to my question that why they took booking if the company is not manufacturing it or why i am informed after nearly 3 months of booking. Further to my surprise they are insisting me to take a higher model which i clearly refuse.

My only concern is that why such a big company hyundai is cheating their customers by first taking the booking for basic model and then telling the customers after long waiting period to switch to a upper model. If the company is not interested to manufacture or sell the basic model they should not take the booking for it or inform the customer that company is not interested in manufacturing basic model and they don't know if the the customer will get the car or when he will get the car.

Best thing would be if hyundai add a slogan to their booking form "book at your own risk".

This is my first experience of dealing with hyundai cars. I had been a loyal customer of naruto for last 25years and always had a feel that maruti is best suited in indian system. This time i thought of changing it and got my lesson.

Thanks a lot hyundai for the premium experience. Let me wait and see the height o[censored]nprofessionalism to which hyundai motors can go!

Regards,
Ravi agarwal
Director, shilpkar india pvt. Ltd.
Mob. [protected]
Email : [protected]@shilpkarindia.com