Dear Team Hyundai,
The incident took place on highway from Jabalpur to Indore, the clutch stopped working when we asked for road side assistance the executive confirmed it will take 2-3 hrs. So we opted for local repair and somehow managed to reach bhopal by evening and haulted over there as no service center was open by that time.
Next day we started our journey from bhopal to indore and again same problem occured while we were about to reach indore we again asked for road side assistance team confirmed that towing van will be coming but same will not get serviced as it was sunday 13-Sep.
Somehow we managed and reached back to bhopal.
Next day on monday 14-Sep we visited JK Road service center at bhopal wherein they confirmed that this model series is having Manufacturing defect of Clutch Cylinder and company is replacing the same but it has a long wait time so you please go back to your home town and raise a complaint at local service showroom.
So we managed to return Back to Jabalpur and again raised complaint at local service center Prestige Hyundai Jabalpur. They acknowledged that it is manufacturing defect and confirmed that stock is not available currently and they will inform us once they will get the stock.
then they have given multiple dates for stock availability, finally after multiple followups we were asked to visit showroom for servicing on 25th but unfortunately they have not replaced the complete cylinder rather just replaced small spring.
So either the outlet is cheating us or the company itself is fooling as.
Even after confirmation that its a manufacturing defect of cylinder just replaced 1 spring. What if the problem re-occurs and who is responsible for all the trauma we have faced on the highway and rigour followup for more than a month.
Details are as mentioned below :
DATE : 12-SEP-2020
VIN : MALBM51BLKM690297
Reg No. : MP20CJ3102 Was this information helpful? | 
Post your Comment