Hyundai Motor India — complaint against service station (elroy motors pvt ltd-okhla indl area // dl8car 2841

Address:

New Delhi, Delhi, 110020

This is regarding COMPLAINT against ELROY MOTORS PVT. LTD. (BODY SHOP DEPT.)

Please note I have gate in my EON Car (DL8CAR 2841 ) on 27th of June for Insurance Claim for damage .
Both Left hand door was badly damaged and I have requested to replace both the Doors at that time + replace /repair other damaged parts too.

On 3rd of July, I spoken with a person in Hyundai ( Jubair Ansari) who has asked me that your Claim has been approved and damaged parts will be replaced by new one and I approved.
On 4th of July Evening, when I asked for further status, the same person changed his wording and told me that repair is in process and only repair of Door will be done .
I was surprised by his change of wording and visited showroom on 05th of July 2018.

Where I checked my Estimated / survey report prepared by Hyundai Survey Team .
And then I asked for Survey Report as well as approval copy/message in writing from insurance Company from Mr. Jubair and Mr. Mukesh (Body shop Advisor)
They both are reluctant to show me any of the report/docs/approval from Survey Company and I found that without my consent they have started repairing my Car (repairing damaged doors which I asked for replacement)

They were not only misleading and also misbehaving while talking in this matter and After my long Arguments, Now they are saying that they will get the survery done again and apply for claim again and wait till their further response.

I hereby came to your Notice that I think there is some GOLMAAL overthere in this matter and misleading the customer by saying something and doing something else, getting approval of replacement from insurance Company and betraying customer by unrevealing the facts.

You please look into the matter and advise .
Awaiting your Response.

thanks

Vikas Azad
Cell: +91-[protected]