My name is Saji Vincent and I work with a media company in Ernakulam.
This is to bring to you immediate attention an issue I have been facing with my hyundai i10 nios sports automatic car. I had purchased the car on january 18th, 2021.
Vehicle details: KL07 cv 4946
Purchased from Edapally bye pass showroom, Ernakulam
After sometime o[censored]sing the car, I had started to facing issues with the gear shifting. when the car was in rest mode after switching off and then when you start the car and try to shift the gear from neutral to drive mode, the gear does not shift. it stays in neutral itself. then i have to repeatedly switch off and switch on and after 10-15 minutes it works. I kept facing this issue repeatedly while at petrol pumps after filling the petrol and then trying to start the car. Even when the car in on and you shift the gear to neutral while at a traffic junction and then try to shift it back to drive mode, it suddenly stops working. Many a times this issue kept repeating and I had to go through too much trouble when people started creating issues since they could not move ahead because of my car.
I had reported the issue many times. During the first service they checked the car and informed that there is no issue. Again i repeatedly reported but every time they checked and said that there is nothing they could find.
I raised a complaint through this consumer complaints site and then I got a call and they said they have reported the issue to the company.
However, on may 3rd they took my car for checking and after more more than a week or so I got my car saying that the issue was rectified.
During this time for almost 4-5 days I had to commute without a vehicle. Later they gave an alternate vehicle for my use.
However, again on 20th may, I faced the same issue and I have sent a video of the same to the customer service manager.
They have again said that they have informed to the R&D and some rectification has been suggested,
After paying more than 8 lakhs on a vehicle and having to face such issues on a regular basis without a permanent solution is not acceptable anymore.
I am moving legally on this issue to get a permanent solution to this issue.
Regards
Saji Vincent
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