I had given my car (UP-16-BJ-8972) for regular service on 16th Sep & same day car was delivered. I had paid service cost amount of Rs. 8663 via Credit Card before delivery only.
When I received my car, I observed that my car AC wasn’t working & at the same time I had informed my service manager & person came for delivering the car. They had accepted that AC was not working hence they took the car back from my residence on 17th Sep 2023. The entire day went by, and they could not understand the issue why my AC wasn’t working. I had tried following up via WhatsApp wherein my service advisory called back to me late evening around 6 PM mentioning that some AC switch is not working hence I reached out to GM service Mr. Karun wherein he had mentioned that all cost pertaining to repair will be borne by Capital Hyundai & my car will be delivered by Monday i.e. 18th Sep by 1 PM.
My car wasn’t delivered on 18th Sep hence I again reached out to them Via WhatsApp group around 3.20 PM then I got a call from Mr. Karun around 4.30 PM stating that my AC compressor needs to be replaced & I will have to bear the cost which is 23, 200 Part Cost and labor cost 1500 +GST. Really? Why should I pay for this?
My only question to them was if my Car AC was working when I had given for service then why should I bear the cost above when the damage /negligence is done by Capital Hyundai. They made the mistake, accepted it as well, said they will bear the cost, then again went back on their words and out of nowhere they are mentioning that they will not repair my car AC, later in the evening Karun had mentioned that they can bear 20% of the cost & labour will be free of cost. Is this some kind of joke? Is this how you people behave with customers? Is this professionalism.
As a customer when I had given my car for service and at that time my CAR AC was working fine & when I had received my CAR my AC wasn’t working then why should I bear the cost when the damage /negligence is done by Capital Hyundai, they should repair my car & handover the same on priority.
I would need your help to get my car back in proper working condition, I need to visit my office regularly hence additional expense of Taxi which I am incurring at present.
Pls help me with proper resolution at the earliest. Was this information helpful? | 
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