| Address: | Sunrise Hyundai, Patparganj |
This is in reference to the new Hyundai Creta CRDI sold from your Patparganj outlet against on 06/04/2022, in the name of Om Prakash Bhati. I visited your showroom at Patparganj where I was assisted by your sales representative who guided me throughout the process. The features of the vehicle were explained vividly that included the various anti-theft and security features such as GPS tracking, Alarm system, Status notifications etc. These advanced features supported my decision of purchasing the aforementioned vehicle. But, as on date, I regret to say that the vehicle was stolen from parking in front of my home . Neither the alarm was heard, nor any notification regarding movement of the vehicle was received. As per general understanding the system was hacked and thus stolen. None of the features I had paid for, worked and I had to suffer the financial as well as emotional loss.
Please note that the vehicle was stolen within one month of its delivery and I have doubts that it has something to do with your showroom. Otherwise, how else could the thieves have started the vehicle that could not be started without the key. I do not need to remind you that Hyundai is a very reputed name in the automotive manufacturing sector and incidents like these are indeed a shock. How can a name like yours have such glitches in your manufacturing and why your technical team is so incompetent that a vehicle can get stolen within 1 month of its delivery despite of the numerous anti-theft features?
Since then I have been mailing the company and has got literally no response from their end, and neither their software (bluelink) has came up with any kind of help when I needed the navigation history of my vehicle. Its been half a month and their is no help received from the company.
HYUNDAI HOLDS NO EMPATHY TOWARDS THEIR CONSUMER. Was this information helpful? | 
Post your Comment