Hyundai Motor India — creta 2018 poor quality

Address:

122008

We have one creta petrol car bought in april 2018. The no is “hrdm-0426”.

The first year o[censored]sage of this car has been trouble free. On 21st of july, i went out of town so left the car at home. When i came back then i could sense that there is some obstructive sound is coming out of rear wheel. The suspect is the brake shoe as when i tried to drive the car - the brake paddle was giving repulse.

Now the horror story starts. I called himgiri automobles as we had bought the car from there. All their nos have changed including 4886633 and 4886633. The sales rep phone is not responding. One phone no some how connects. I speak to mr arun ph no [protected]. He heard and asked to conatct company on phone no [protected].

After many attempts i get this no. The horror is that there is recorded voice that my no in 18 in line. I was holding the line for 20 minutes.

Finally connected and they have taken down my complaint and sending crane to tow the car.

But questions

1. Why hyundai company keeps its customers waiting or 2o minutes on a phone call. Shall this not be termed as worst behavior towards your customer.
2. Your rep has checked online about the car, but still she want me to speak the chasis no of car. Is this not a harrassment to custmer that even after checking the ownership and everything you expect customer to keep chassis no handy.
3. Above all why within one year of buying a new 17 lakhs car, we need crane to tow this car. Why shall it not mean very poor quality of car.

Please note the tank is ful of petrol. Please take care.

Thank you

Amit dhingra | home | m-15/2, dlf city-ii, gurgaon-122008, haryana, india | ph: +91 [protected] | land phone : home : +[protected] | [protected]@akdc.co.in