Hyundai Motor India — creta sx gear jam and clutch assembly worn out (17 months)

Address:

Hyderabad, Telangana, 500081

I purchased creta sx 17 months. My last free service was done at 19000 Kms in March 2019. Yesterday when i was driving the car suddenly gear assembly jammed in the middle of the road luckily the road was empty. I pulled the car to side and switched off/on the engine it seemed to be working fine and I started to realise that there was some clutch issue not taking the acceleration even after changing the gear. I switched off/on and it worked.
I complained this to service center, vehicle was towed and technician mentioned clutch assembly needs to be replaced and it is going to cost me INR 20000/-. I have been driving cars from last 18 years and never had clutch problem, this is very surprising fact to know.