[Resolved]  Hyundai Motor India — Customer harassment

Address:

Faridabad, Haryana

Hello

I am deeply saddened and shocked by the utter lack of professionalism shown by your so called managers, technicians and representatives.

I shall mention my grievances point wise as they happened so that you people get the story straight.

1. I met with an accident on 05 july 2014 and had the car towed into hyundai baltic faridabad the very same day. Finished all my paper work gave the entire insurance document, drivers licence everything on the very same day and was promised by the head of the body shop that the car will be ready by he weeks end.

2. I go to check on tuesday. No work is done on the car. Representative claims that the work will take 10 days now. I leave.

3. I went to visit on saturday. Still no work done. To add to the horror the drivers seat door panel had been removed. First i was lied to and told that the worker had accidently removed i then later when i compained to the v.P. It was found that the workers had left the key of my car inside the car itself and while trying to open it they broke the lock. After all the lies and deciept they promised me the car would be reay by monday 14.09.2014.

4. On monday i get a call saying that the representative from the insurance company had not come and hence the car would not be able to be given

5. On tuesday i got a call from the manager of the body shop saying that the car was finished and he thought it would be a good idea to get the wheel alignment done. I said yes and was promised that the car would be given by 4 pm.

6. On reaching i found that no wheel alignment was done, an old locking system was put instead of the one broken by the workers and the managr and subordinate faught tooth and nail to proove me wrong. Finally they replaced it

7. On reching home after 3 hrs. Steam was coming out of the radiator. When checked in his morning it was found that instead off coolant they had put water.

Outrageous service blatant lies and bullish attitude.
This forms a case for harrasment towards not only me but also my mother who when called was shot down by the body shop manager saying that he was in a meeting and what not.

This is not acceptable and if no action is taken will be sent to every newspaper head of sales consumer law judge in india.

Pathetic dosent even begins to descibe the treatment an educated man was made to go through at the hands of your crew.

Attached is the photo of the bill.


Car details are as follows.

Reg no. :- dl8caa3302
Vin: - malam51blcm087125
Ph no : - [protected]