Hyundai Motor India — Defected Car Delivered by H Promise Hyundai

Address:

ooposite grain market g.t road khanna 141401

Dear Sir,

I approached your reputed company Paul Hyundai Khanna (Punjab) on 31st Jan 2023 for buying a second hand good condition car. Then your staff at Paul Hyundai suggested I go to H Promise for a second hand car as H promise is Hyundai authorized for exchange & selling of old car’s . I approached your executive Mr.Jaspreet Singh who is Manager at your H Promise, He showed me Grand I 10 Top Model (2015 Model) pertaining to PB23S7416 as registration number & Promised me that the vehicle has no problem either in Engine or in any other part.

Unfortunately, the vehicle has not been satisfactory (Engine failure, Oil Consumption more, Air condition not working & many more problems have started arising). I approached your team several times & told them that at the time of sale you granted that the Engine is ok & offered a cup of tea also, now that you have sold the defected vehicle to me & you are not listening to me & your staff is running away from the responsibilities, not listening to my problem.

I have taken an expensive Loan on the car & I am paying heavy EMI every Month. Outside mechanic after inspecting the problem said that the full engine would be repaired & estimated cost of repair is 50, 000/- rupees. Your staff should have intimated me faithfully before selling the vehicle, that there is engine problem, AC problem, etc.

Your H Promise team has kept me in darkness.

Sir, I look forward to settling this matter amicably. If however the matter is not satisfactorily resolved by 31st March 2023, I will consider taking further action to resolve the complaint either through consumer protection or through the courts.

Thanks & Regards

Avneet Tandon

Khanna
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