[Resolved]  Hyundai Motor India — Defective Clutch Plate

Address:

Mysore, Karnataka

Hi, I had purchased a new Grand i10 (Asta O) on November 15th at (Advaith Hyundai, Belavadi Industrial Area, Hunsur Main Road, Mysuru, Karnataka). On November 30th, the vehicle stopped moving itself, Hence I reported the issue to the 24X7 road side assistance team. The assistance team towed the vehicle to the Advaith Hyundai, Belavadi Showroom for the vehicle inspection. On inspection, they have reported that the vehicle clutch plate has been broken down and has to be replaced at the cost of Approx RS 5, 500 which has to borne completely by the customer. The service team replied back saying due to bad driving the vehicle has developed the clutch fault, which is completely baseless, I would like to inform below points. 1) The Vehicle is brand new and has been driven around 425 Kms only with only 15 days o[censored]sage. Even the registration number is still not fixed. Any kind of driving should not cause the clutch plate to fail in such a small duration of time 2) The vehicle driven was by experienced people with more than 4 years experience and Grand i10 was the 2nd vehicle. I strongly believe the defective clutch plate is due to manufacturing problem and the clutch plate has to be replaced at free of cost including labor charges. A normal clutch plate life will be usually around 30, 000 kms and a breakdown around 400 kms with normal driving cannot be driving problem. Also, during the vehicle delivery day itself I had detected the clutch problem and had not signed the customer acceptance form till date, due to the issue. One more concern to mention is that since I was gifting the vehicle to my parents, I had booked the vehicle in Advaith Hyundai, JLB road showroom which is near to our home, but the vehicle was delivered from the Advaith Hyundai, Belavadi Showroom which is very far away from home and which clearly indicates there is a case of cheating and a possibility of defective vehicle delivered I request the customer support team to take the issue seriously and replace the clutch plate at free of cost. For any queries, questions or discussions please reach me at [protected] However, If the issue is not resolved within this week, I would be lodging a case in consumer court next week. Please consider this email as the formal intimation for the notice. The Service team is not ready to release the vehicle and If this is not sorted out soon, I have to raise the issue and claim damages against non-availability of vehicle Vehicle Details : Name : VEENA P.V Vehicle Number : KA-09 MB 3764 VIN Number : MALA851CLEM191071 Chasis Number : MALA851CLEM191071*K Vehicle Model and Make : Hyundai Grand i10 (Asta O) - Stardust color Date and Place of Purchase : 15th November, Hyundai Belavadi Showroom Thanks, Sandesh