Hyundai Motor India — deficiencies in service

Address:

Ranchi, Jharkhand

I am a retired army officer and a senior citizen. I am an old and satisfied customer of hyundai cars – santro (2007), verna (2010) and now creta (2018). I recently purchased a creta (Petrol – at) car through csd from fairdeal hyundai, ranchi. Creta was delivered to me on 09th feb 2018. My ordeal began soon thereafter.
I was handed over the car without invoice, sale letter and registration papers. I was also made to sign a certificate that i will not drive the car without registration and proper documents. On the other hand, the general manager categorically stated that they will not initiate the process for registration till the payment from canteen stores dept (Csd) is received. They should have explained this act of discrimination to me prior to my booking the car. Fairdeal hyundai treated me as a second class customer just because i bought the car through csd. Rather than being helpful, the gm and a few staff members were arrogant, lacked basic courtesies and failed to perform their responsibilities. I was trapped. I had the new car but could not drive without documents. After umpteen requests, i could finally get the registration certificate on 28th march 2018 i. E. Around 50 days after getting the car. I am yet to get invoice and sale letter.
I was made to suffer physically, mentally and financially during these 50 days due to deficiencies in services by fairdeal hyundai, ranchi.