Hyundai Motor India — Deficiency in providing service to a new customer

Address:Shreenath Motors Pvt. Ltd- Shop No. 12-15, Krushal Shopping Complex, G.M.Road, Chembur – Mumbai – 400089.

1) A new Hyundai Grand I10 NIOS.2 Amt kappa Sportz was booked on 05.03.2022 by giving an advance of Rs.21, 000 by Cheque No.013513 on Union Bank of India.
2) Balance payment of Rs.7, 92, 922 was made on 20.04.2022 by Cheque No.013519 on Union Bank of India.
3) The Car was booked through Shreenath Motors Pvt. Ltd- Shop No. 12-15, Krushal Shopping Complex, G.M.Road, Chembur – Mumbai – 400089.
4) Delivery of the Car was taken on 28.04.2022.
5) Details of the Car are as under:
(a) Chassis No. MALB351CYNM298251.
(b) Vehicle No.MH01DX8004.
(c) Transasation Id : MHY[protected].
(d) Order No.SOB – HY – CH2200048.
(e) Invoice No.: VSL – HY- CH2200048.
(f) Booking Dealer : WI A00
(g) Customer Id : C[protected].
5) I was told in their Showroom before taking delivery that the Car had 5 litres of petrol.
6) Distance between the Showroom & Amar Automobiles, Maheshwari Udhyan, where I went to fill up the petrol tank, Matunga is less than 7 kms.
7) The Car stopped 3 buildings before the Amar Automobiles Petrol Pump at Matunga.
8) Like coolies, we had to push the new ribboned & garlanded car till the petrol pump.
On complaining about it on phone immediately after filling up the petrol, nobody took the responsibility including, Deepak, Madhavi or Pinky Shah & evasive answers were given.
9) This is gross negligence on their part & lack of service once the payment is received & delivery of the car is taken.
A detailed investigation needs to be done & I am ready to personally remain present if needed
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