| Address: | near Vetturoad Signal, Kazhakkoottam, Kaniyapuram, Kerala 695582 |
Sir,
I, Sivaparvathy. S, the registered vehicle owner of Hyundai Venue 1.2 kappa MT.5 model motor car bearing registration number KL-01k55958. On 20 july 2023 I brought my above-mentioned car to your service centre at Popular Hyundai - Kazhakkoottam for periodical and for other allied services and repairs.
My actual need/ complaint was to repaint the patch works in certain areas namely the front bumper and bonnet of my car as there were small scratches here and it is pertinent to note that I was all along ready and willing to meet the expenses for the very same even without claiming my Insurance claim (policy no:[protected]) as it was only a minor work and that I will be able to reserve my no claim policy as well. But because of the representations made by your executive, I was compelled to get the works done by claiming my insurance because of the representations made by your executive. The representations and promise made by your executive was to such an effect that the front bonnet should be completely painted as whole afresh instead of repainting the small scratch affected area, so for that reason the front bonnet will have to be removed from the car to get it painted effectively and therefore it will incur more cost and instead of repainting the scratches in the front bumper it should be replaced with a new one as it was alleged to be necessary. Me being a bonafide customer believed those representations made by your executive and thus I was compelled and forced to get the works done by claiming my insurance.
Thereafter on 29 July 2023, I was received with a call from your office/service centre that my car is ready for delivery as the promised works are finished and the bill amount of Rs. 23, 840 was also charged from my claim.
But quite surprisingly it was found that the front bumper was not replaced as promised but only a petty patch work repainting was only done. In an earlier occasion a repaint work was already done on the left side of the same front bumper and those marks are still there and still exists, so I genuinely and strongly believes that the front bumper has not been replaced as promised with a new one even though I was charged for the same and if you are having any statements contrary to it or any objection to it then I would like to get back the old bumper which was previously installed in my car.
Moreover, the bonnet of the car also is not fully painted as whole as promised and represented by your executive instead a very small portion was only painted to hide the scratches. Even if the bonnet is painted fully as whole as alleged by (Not admitted) then also I am not at all satisfied with the painting works that has been provided with my car because of the scratches and patchy areas appears to be seen in certain portions of the bonnet and front bumper of my car. And moreover, after delivering my car towards your service centre and after the works that you claim to have done certain other complaints have cropped up in my car that is:
(1) My car’s bonnet is not getting closed properly in full instead there exists a small gap/bent.
(2) Towards the dickey portion several new scratches have appeared.
On[protected], at the time of collecting my car after service I along with my husband pointed out all these complaints and dissatisfaction towards the service you have provided with to your service executive but he tried to conveniently slip away from my complaint and also made a contrary statement that they have not even opened the bonnet so as to cause such a bent that happened in the bonnet and till this time your executive/ service centre have not taken any just and proper initiative or action so as resolve my problems as promised even though I was charged for the very same.
Though your office is duty bound to do the needful to redress my issue, no such efforts have been seen taken from your part till this time. So, I would like to bring your attention that the said careless and illegal acts adopted by this (service centre) comes under unfair trade practice and deficiency in services, that you have adopted unfair methods or deceptive practices and the very same will affect my consumer rights as well.
So, I would like to Inform you that this (service centre) is duty bound to get the repair and replacement works done accordingly as promised and represented by your executive and all necessary steps should be taken by this service centre for the redressal of my complaint. I believe that your office will do the needful for the redressal of my complaint, else I will be forced to take further actions and move to the appropriate forums for the redressal of my grievance.
Thank you.
Sivaparvathy S
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