Hyundai Motor India — Deficiency in service regarding the standard check up during warranty period

Address:

140108

I have a verna f/l, crdi s (O) 1.6 hyundai car purchased from m/s bhakra hyundai ropar, model 2015. On 12.05.2017,, regd # pb 12 z 0766, engine # d4fbfm 325064 & chasis # malcu41ulfm199315d. While i was going to my native place in himachal on 12/05/2017, suddenly on the way the brake pad started giving noice during braking. I stopped the car & checked for any physical damage or looseness. Having noticed nothing, i continued my journey, limiting my speed so that i use minimum braking & reached by 10.00 pm in the night at my destination. I checked the brake disc the following day & found that the pad is rubbing the brake disc. Two days in between my car remained parked at my native place. I managed to come back to ropar from my native place on 15/05/2017 by slowing down the speed so that i use minimum braking. After reaching ropar i immediately sent the car through my friend to m/s bhakra service station ropar & made them simultaneously phone call that i suspect problem in front wheel driver side & pl check it carefully. They opened up & told me that the pad is completely worn & you need to change the pad set as well brake disc. With the brake pad. I told them that the car has run only for 21000 km's & the brake pad should not wear so early. Pat came reply that may be use frequent brake so it has work out. I told the guy that this is my 17th year & 3rd car that i am driving & there is nothing sort of frequent use of braking. The guy did not listen & insisted on changing the pad set as well as brake disc. I asked my friend to bring back the old brake pads & disc.
I checked the brake pad set. Surprisingly one pad out of the set of two has completely worn out & the other one is like new one clearly showing that the brake pad fitting had not been right & one of the pad had made more contact that the other one.
Now this was my third free service in which i end up paying rs 6000/-, rs 2180/- more than i have to pay for brake pad & disc. My complaint is -
Why the brake pad setting was jot checked in the last two services of my car, despite the fact that i had brought to their notice that the car makes noice when the brake is applied. What for they go for on road trial after the service? Pl note i had also faced the problem in the front left shocker in this car which used to make a noice on road turns & have to give number of trials to the technicians of this show room to convince them. Ultimately i have to make an audio clip to convince them.

Dear sir, when i purchased this car, i was told & was also widely publicized that this car is best having matchless mileage (`24.0 km/l) and gives trouble free ride. But i never got even 19 km/l even on long drive in economy range of speed. Moreover the story of troubles i faced & mentioned above are enough to believe whether one should go for hyundai cars or not. Believe me, i will never recommend to anyone in my family & friend circle. On top of it, the behavior of authorized service station is not fair, trustworthy & customer friendly as they simply do not listen to the grievances of customers. The bill of last service is attached. Also attached photos brake pads set & brake disc clearly showing uneven wear.

I expect the higher management of hyundai india to take note of my complaint & compensate me suitably for deficiency in service as well premature failure of parts.

Rgds, b s rana, owner of above said car