Hyundai Motor India — delay in delivery of creta sx petrol

Address:

110016

1. I am serving army officer posted to delhi and had planned to purchase creta sx (Petrol) car through csd (Through army canteen). I had booked the car with koncept hyundai, a: 5, green park, new delhi 110016 on 14 oct 2018.
2. After depositing booking amount of rs 25000/-, i was given docket in which it was clearly written that the car will be delivered within 2 months (Max).
3. I was continously in touch with koncept hyundai representative and each time i was told that the car will be delivered shortly. Today, after a period of 4 months, the car has still not been delivered.
4. Since i had booked the car in the month of oct 2018 and was given in writing that the car will be delivered within 2 months (Max), i would have got the delivery latest by end of december. But, i would bring to your notice that the csd cost of the car has risen by nearly rs 24000/- for 2019 model. Due to delay in delivery by koncept hyundai, delhi, i have landed up in situation wherein i have to pay nearly rs 24000/- extra for base price which will also have effect on the registration and insurance cost as well.
5. I have also enquired from koncept hyndai about the seniority of the waiting list for the car and they have not been able able to produce it which clearly means that my car has been delivered to some other customer in the month of december 2018.
6. I am really disappointed with my experience with koncept hyundai, green park, delhi wherein there in zero level of transparency and commitment.
7. I would request you to deliver me the creta sx (Petrol) as per the canteen cost of december 2018 and also take serious action against koncept hyundai, a: 5, green park, new delhi 110016 for the inconvenience caused to me.
Warm regards
Lieutenant colonel rbs sandhu
Mob number : [protected]