Hyundai Motor India — Delay in delivery of Creta Vehicle

Address:

Hans Hyundai T: +91 11 40683015 M: +91 9599004573 E: [email protected] W: www.hans.hyundaimotor.in A: 69/1A, Najafgarh Road,

I am writing this with a big sorrow and disappointment against Hyundai dealers and specifically Hans Hyundai (A: 69/1A, Najafgarh Road, Moti Nagar Crossing, New Delhi 110015). This is not just a complaint but also a customer’s pain in losing trust and faith.

I am already using Hyundai i20 and decided to purchase Hyundai Creta(CRETA S 1.5 VTVT T.GREY) for my marriage. I have different options to buy but i decided to opt for Hyundai Creta instead of 3-4 months waiting period for this car because of the trust that i have with Hyundai.

I booked the Creta on 9 October 2021 by giving adance of Rs.25, 000/- with tentative delivery for 9 February 2022. Further, i have informed the dealer that the car is being purchased by me for the marriage purpose and they after all the consideration promised me that they will deliver the vehicle on/before time.

As the delivery date was approaching i started calling them and reminding them that i have booked Creta and please get it delivered them on time. The dealer in the December 2021 end called me and said that "Sir - black colour creta is available, if you want to purchase then you can buy the same". But i refuesed him saying that i have booked titan grey colour why i should purchae black colour. Thereafter, he informed there you should adjust, then i said that 'ok' and i told him that i will not be very rigid in colour and i can go with 2 options 'white' and grey.

But from, January 2022 starting they said they will try to give delivery by Feb 2022. But, today on 06 February 2022... just 3 days before the delivery date they told that they will not be able to deliver the vehicle on time.
And now i dont have enough options left, since when i go to another dealer he say that booking duration for creta is 3-4 months..

I regret to say that this was the worst experience that i have had in my life for purchase of goods where you are spending lacs of ruppes and waiting for 4 months and thereafter we receive nothing... just apologies...

Please help & register complaint against them