| Address: | Dealer - Neon Hyundai, Hyderabad |
Though we booked the Creta 1.5 MPI IVT SX(O) vehicle in Oct 2021 at Neon Hyundai, with customer id C[protected], till now there is no clarity when the vehicle will be allotted to us. As this will be the last vehicle going to be purchased by us (I being of 65+ years), my family opted for Hyundai Creta 1.5 MPI IVT SX(O) though my personnel choice is for Maruti vehicle.
Time again we have been assured that the vehicle will be received in Dec 19 which was subsequently shifted to Jan, Feb, March, April and till date there is no clarity. Having been assured that we will get the vehicle in Dec 21 and in worst case by Jan 22, we disposed the vehicle being used by us. As we didn’t get the vehicle till date, we are feeling lot of inconvenience for day to day movements.
When the vehicle was booked, we opted for White dual tone (white and on top black) and it was accepted by your sales person (pl. refer to your mail dated 17 Nov 2021). Later we came to know that White dual tones for the vehicle booked by us are not manufactured by Hyundai, which clearly indicates lack of awareness of the product by your sales people.
In the middle of March 22, we have been assured by your Mr.Sai Kumar that the vehicle will come at any time and maximum it will take one week. Accordingly I applied for Bank loan to save time and my Bank assured to give loan within couple of days. When that didn't happen and presumably understanding the seriousness, you arranged a substitute a Test Drive Hyundai Venue vehicle to visit our village (for which fuel & toll paid by us) which has been planned month before expecting deliver of Creta in March 22.
Since booking of vehicle in Oct 21, we made no. of visits to your show room and made no. of phone calls and rarely there has been pro active feedback to us. Had we known this is the kind o[censored]ncertainty and treatment meted out to the customers, we would not have gone for Hyundai vehicle
Hence at this point of time offering alternate color Titan Grey proposed by you is not acceptable and also as we are not keen on this Titan Grey.
In view of above, we request to deliver the vehicle as booked by us without any further delay to avoid any further inconvenience and heart burn that we made a wrong choice of Hyundai vehicle as well as the dealer choice.
It is not clear to us whether/ when the dealer has placed order to Hyundai Company on our booking and how long one has to wait. Also it is not clear all Hyundai customers suffer like this.
Regards
PP Sastry
Mob: +91 [protected]
Email: [protected]@yahoo.com
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